“Answering Service Pro – Your Choice for Business”

Live telephone answering services: Answering Service Pro provides highly individualized answering solutions designed with perspective into your specific industry and your customers. The key to providing best-in-class experiences lies in how we uniquely match our services to the exceptional experiences expected by you and your customers.

Answering Service Pro’s telephone answering service employs the latest in state-of-the-art call center technologies. Our call center services are equipped with some of the most robust and uncomplicated software offerings available. These offerings are built to augment your telephone answering service experience by facilitating your ability to easily communicate important information to our team. In doing so, you can rest assure that we will precisely and competently represent your company at all times.

We uniquely understand and help you overcome the demands and resource constraints you experience running a business that offers superior services and delivers excellent customer service.

Contractors/Construction:

Answering Service Pro understands that managing a professional construction business requires a large commitment of time, energy, and skill. And, you’re not just an expert contractor; you also oversee finances, negotiate pricing, and market your services within a competitive space. Let Answering Service Pro step in to help you capture new business and screen your calls while you focus on running your business.

Answering Service Pro’s virtual receptionist and call center services can facilitate pricing quotes, schedule appointments and estimates, manage on-call staff, and much much more.

Answering Service Pro has experience administering communications solutions for the construction industry with offerings such as the following:

• HVAC Answering Services and Dispatch
• Plumbing Contact Center Services and Dispatch
• Virtual Answering Services

Dental:

Tired of missing potential opportunities to gain new business and wow existing customers just because you are not in the office? By partnering with Answering Service Pro, you are extending your dentist office brand so your patients receive world-class service no matter when they call. Answering Service Pro offers a dental communication service solution and specializes in providing 24/7 answering services to dental and medical offices. Our award-winning and experienced team members know exactly how to respond to medically-related calls and follow a customized script based on the needs of your particular dentist office.

Disaster Restoration:

We are surrounded by constant reminders that the unexpected can happen at any time. Disaster restoration services are the first line of defense to clean up the mess. Rest assured that Answering Service Pro’s communications solutions ensures your potential customers will receive a professional and understanding first impression of your business. Our customizable solutions allow Answering Service Pro’s team to provide 24/7 or after-hours coverage for your disaster restoration company’s calls.

Also unique in the Disaster Restoration industry is how easy it is to become a low priority of an insurance adjustor if their incoming calls are not handled quickly and efficiently. Answering Service Pro’s expert team can represent your commitment to quality and customer service whether handling calls from insurance adjusters looking for the first available approved contractor or calls from home owners looking to remedy water, smoke, or fire damage.

Funeral Home:

With our extensive experience in supporting the funeral services industry, Answering Service Pro is uniquely aware that it is one that requires the highest respect, compassion, and urgency. Our courteous and professional call-taking team has been specifically trained to speak with people in the time of mourning following a loved one’s passing. Sensitivity and empathy are provided 24/7 to help with the grief, emotional stress, and vulnerability of your customers. Our team can help with questions about advanced arrangements or responding to promptly-needed products and services with the same compassionate and understanding customer care you are known to provide.

Answering Service Pro’s funeral home answering service uses the latest technology to ensure that your business will benefit from the most capable and immediate message dispatch service available. Our team will provide your customers a seamless extension into your company’s services and callers will never know that our team is not sitting feet away from you in your office.

Government Services:

Answering Service Pro has an long, proven track record working with Government entities. This Government-based work has been established and grown through direct contract, referrals, and RFP processes.

Answering Service Pro can provide a full outsourced/on-shore solution for entire Government departments that can include back office functions like:

• Supply Chain management
• Vendor/Supplier management
• Accounts Payable
• Asset tracking

In addition, Answering Service Pro provides call center solutions to multiple Government Housing authorities for maintenance emergencies. These solutions include support for:

• Utilities (water, electric, etc.)
• Traffic signals and road signs
• IT and Infrastructure
• Road Infrastructure (snow plowing)
• Building Management/Courthouses
• Medical Answering Services

Healthcare:

Your business is all about taking care of others. Let us care for you! Answering Service Pro can be your partner and service as an extension of your office staff with our healthcare answering service solutions that can help you manage inbound calls, giving your patients a positive and mindful experience that is private and secure.

Answering Service Pro’s healthcare answering services offer compassionate and understanding live interactions 24/7. With years of experience, the team at Answering Service Pro is mindful of privacy concerns while providing a calming and sympathetic voice for patients and family members at times that matter most.

Hospice & Home Healthcare:

With Answering Service Pro’s 24 hour hospice and home healthcare answering services, nurses, care givers, and administrators will appreciate and enjoy our ability to deliver messages quickly and efficiently.

Legal:

Answering Service Pro can help alleviate the burden many legal practices face in needing numerous dedicated resources to focus on clients and cases. Your practice can rest assured that Answering Service Pro’s intelligent and educated call center experts will speak with all your callers and clients in a helpful and professional manner that best represents you and your practice. Answering Service Pro can also help you rest assured knowing that we are available to provide a best-in-class solution to handle calls while you and your staff are in client meetings, preparing for a case, or out of the office.

Allow your law practice’s staff to be more productive and effective by utilizing Answering Service Pro’s solutions for legal businesses. This can eliminate the need to find phone coverage when internal resources are limited or unavailable. Our solutions are highly customizable: we can field all your incoming calls or act as overflow support on an as-needed basis. Answering Service Pro can be an extension of your office, seamlessly blending into your practice and following your unique business protocols to meet the expectations of your customers; whether that be through our answering services, being your virtual receptionist, or even taking care of placing needed outbound client communications through our full suite of call center services.

Limousine:

Partner with Answering Service Pro’s Limousine Answering Service and Call Center solutions and let us take care of services such as:

• Reservations
• Giving quotes to your customers
• Flight tracking and chauffeur updating
• Wake-up calls
• En-route verification
• Emergency response

Answering Service Pro’s reservation specialists can schedule, cancel, and confirm appointments for your customers. Take advantage of our experience in inbound and outbound calling to take care of any additional calling or email services your company needs. Answering Service Pro’s call center agents will quickly dispatch all emergency calls so your drivers don’t skip a beat.

Pest Control:

Our outside environment is filled bugs, birds, and rodents; and, they all play critical roles their environment. But when these critters come inside, they can become real threats to our health and our property. Protection of public health, food, and property is the critical role of the professional pest controller.

Answering Service Pro is your expert provider of handling customer calls, message delivery, appointment scheduling, and technician dispatch with our answering solutions that allows you the flexibility to focus on what you do best. Answering Service Pro’s pest control answering service agents are trained and experienced in being an extension of your company and brand – so much so that callers will never know they are not speaking to your own receptionist. Our call center agents uniquely understand your needs and can even prioritize your calls, giving preference to commercial calls requiring immediate solutions. A technologically advanced telephone answering service like Answering Service Pro can be the positive difference you need when it comes to the efficiency and care of your pest control business.

Real Estate and Property Management:

Let us help you serve your current customers and handle new inquiries with Answering Service Pro’s real estate and residential property management answering services solutions. While you are busy helping customers or are out of the office, we can act as an extension of your office without the need for additional staff.

Targeted Services:

• Handle leasing and maintenance calls
• Don’t lose new leasing opportunities to a competitor while you are away – let us be available to capture that lead for you
• Boost your revenue, maximize your marketing dollars, increase operational efficiencies, and reduce resource costs
• Let us take answering calls off the expectations of your office staff so they can tend to appointments and focus on sales

Retail:

One thing is certain: the internet has been a boon at providing retail and e-commerce business with a larger-than-ever customer base and limitless opportunities to grow businesses. The ability to provide best-in-class service can become a concern and is often placed on the back burner when business are expanding and services are provided around the clock. Let us help you regain that focus on the best customer service experience possible.

Answering Service Pro’s retail answering services and retail call center services can:

• Live experts are available to answer questions for your callers
• We can process orders or check shipment tracking and order history to guide customers
• We are able to support support the sales processes and verify membership status and benefits
• Diversify your customer touch-points by offering live web chat with an Answering Service Pro Customer Experience Expert
• We have experience in helping retail clients capture more revenue and improving customer support

It is well known that price, availability, and service drive purchasing decisions and customer behaviors. With a strategic partner like Answering Service Pro, we can deliver exceptional experiences through each customer interaction 24/7. Partner with Answering Service Pro and let us manage your customer communication needs, whether that means answering the phone lines and consistently representing your brand with the highest specifications; or acting as a virtual receptionist dedicated to supporting the sales process and addressing questions or concerns via phone or or email or web chat; or even letting us capture revenue through e-commerce transactions and delivering outstanding service if processing returns.

Utility Provider:
Emergencies can happen, anytime and anywhere. But as luck would have it, they always seem to happen when we are not in the office. With Answering Service Pro’s award-winning call center team available 24/7, you can rest assured that service is provided to your customers whenever the need arrives. Answering Service Pro’s answering services can screen your calls, dispatch emergency calls, gather information from potential callers, and most importantly: be there to answer your calls 24/7. Answering Service Pro has a clear understanding of the dependency your customers have on utility services. Armed with 25 year’s experience in our call centers, we understand that there are two main call types within utility services: urgent and non-urgent calls, and we can filter those calls to your unique specifications with accuracy and the dispatching protocols you desire.

A few examples of those call types are:

Non-emergency calls:

• Hours of operation
• Billing inquiries
• Holiday exceptions
• Eco friendly precautions

Emergency calls:

• Gas leaks
• Pipes bursting
• Toxic environmental risks

Veterinary:
Answering Service Pro has specialized in providing comprehensive communications solutions to the Veterinary industry for over 20 years. Whether your practice is large with multiple Doctors or a single-doctor clinic, Answering Service Pro can provide you with a unique professional customer communications solution.

Answering Service Pro’s live Veterinary Answering Service can be utilized for a full suite of services:

• Call overflow coverage
• After hours, weekend, and holiday coverage
• 24/7 call answering
• Appointment scheduling
• Outbound appointment reminders

Virtual Receptionist:

Hiring and staffing a qualified receptionist can be a tiresome adventure. Lean on Answering Service Pro’s Virtual Receptionist service to save your company money, and take peace of mind that your customer’s needs are always met. Forget the worry about staffing and paying a secretary because Answering Service Pro’s call center agents are available to answer calls and schedule appointments for your callers 24/7.

We specialize in:

• Call screening
• Call forwarding
• Live transferring
• Message taking

With Answering Service Pro’s toll-free forwarding number, you can utilize our services whenever you need us. Answering Service Pro can also customize message delivery via:

• Email messaging
• Text messaging
• Web
• Emergency dispatch
• Fax
• Or – All of the above!