Answering Service Pro understands the needs of business.
Business owners often find themselves wondering how to expand their business and combat growing competition in the market all while trying to maintain quality of life. Further concerns also include how to do this with limited resources and a stretched-thin staff.
Answering Service Pro provides live telephone answering services with a vast book of highly customizable communication solutions that are designed to imitate your standard business protocols while acting as an extension of your company brand 24 hours a day, 7 days a week.
- 24/7 Answering Services: Taking all your incoming calls which ensures your customer never feels that your business is closed. We can also handle just your overflow call volume as needed.
- Appointment Scheduling: Let us easy your busy staff’s responsibilities so they can attend to more urgent needs.
- Bilingual Experts: Offering services in a different language allows you to expand your potential customer base and not neglect an important demographic component.
- Tailored Scripting: We can easily match the experience your customers receive from your internal staff by matching question and logic flows already in place. This includes escalation procedures as well.
- Message Taking And Delivery Via Phone, Voicemail, Fax, Email or Text: We build delivery of communications based on your preferences – let us be your receptionist.
- Emergency Dispatch: Gain peace of mind knowing we are there to handle your emergency needs at all hours of every day.
- Daily Summary Report: Let us take the work out of manually filtering calls or messages, giving you only what you wish to see.
- Web Portal Accessibility: Our customized customer call reporting and logic gives you keener insight into your customers.